General Information
What is ddownload.com and how does the service work?
ddownload.com is a modern and user-friendly online file storage service that allows you to upload, store, and share files easily. After uploading, you receive a unique download link that you can conveniently share – perfect for transferring large files securely and quickly.
Payment & Billing
What payment methods does ddownload.com accept?
ddownload.com offers various convenient payment options. You can pay via bank transfer, credit card (Visa or Mastercard), PayPal via eVoucher, CashToCode, or PaySafe. Cryptocurrencies are also accepted. You’ll certainly find a method that suits your needs.
How does a bank transfer work and how long does it take?
After completing your order, please transfer the amount to the specified bank account and make sure to include the provided reference number to ensure your payment is correctly assigned. Instant transfers are often possible depending on your bank. Once the payment has been received, it is automatically recognized and processed. Your premium access will be activated within 48 hours – usually much sooner.
How can I pay with PayPal?
Payment via PayPal is easily possible using a so-called eVoucher, available from vendors like dundle.com or g2a.com. After purchasing a voucher for your desired amount (e.g. $10, $25, $50), simply select your preferred premium package on ddownload.com and enter your eVoucher code. You can combine multiple vouchers or use a partial amount. Your premium access is activated immediately after redemption. Other payment methods such as Apple Pay or Google Pay are also available. Please note that additional fees may apply depending on the provider.
Why are credit card payments subject to higher fees?
The slightly higher costs for credit card payments result from transaction fees charged by payment providers, which we cannot influence. A recommended alternative is purchasing an eVoucher via g2a.com, which can be paid for conveniently with a credit card and then redeemed on ddownload.com without additional charges.
Can I request a refund if I'm not satisfied with the service?
Refunds are generally not available as this is a digital service. However, if a technical issue occurs that cannot be resolved and significantly affects the service, ddownload.com will review the case individually to determine whether a refund is possible. The team values fair solutions and is happy to help with any issues.
Premium Features
What are the advantages of ddownload.com compared to other online file storage services?
ddownload.com offers particularly convenient and powerful usage. Premium users get up to 100 TB of storage space, ideal even for very large amounts of data. High upload speeds ensure fast transfers, while password protection ensures that your files are only accessible to those you authorize. The clear user interface makes handling very easy. Additionally, you can download up to 200 GB per day at full speed. Please note that individual files are currently limited to 2 GB in size, and content that has not been downloaded within 60 days will be removed automatically to keep the platform up-to-date and efficient.
How can I increase the maximum number of downloads on ddownload.com?
If you want to expand your download capacity, upgrading to a premium account is worthwhile. Premium access typically provides significantly higher download limits and a much faster download speed, giving you full functionality to manage your files more conveniently and efficiently.
Can I pause my downloads and resume them later?
Yes, that's no problem. Using your browser's download function, you can pause and resume downloads at any time. If you have a premium account, you can also use a download manager to make pausing and resuming even more convenient. This keeps things flexible and easy.
Security & Privacy
Are my files safe on ddownload.com?
Yes, your files are as well protected as possible on ddownload.com. The connection between your device and the platform is secured via SSL encryption, ensuring safe data transmission. You can also protect your uploads with an individual password to ensure that only authorized persons can access your content.
What should I do if my files might have been hacked?
If you suspect unauthorized access to your files, we recommend you immediately change your password to restore account security. Then carefully review your uploaded files to ensure there have been no unauthorized actions. This way, you remain in control and can react quickly if something unusual occurs.
Who can access my uploaded files?
Only you and those with whom you share the download link can access your files. Without this link, access is not possible. ddownload.com itself cannot view your uploaded content, meaning your data stays under your exclusive control.
Usage & Operation
How much can I download daily from ddownload.com?
You can download up to 200 GB per day. This quota is reset every day at midnight (Central European Time, e.g., Amsterdam), giving you a fresh download limit daily.
How do I create an account on ddownload.com and are free accounts available?
Creating an account on ddownload.com is easy and only takes a few steps. Go to the registration page and click “Register”. After entering your email address and a password, you will receive a confirmation email to activate your account. Registration is completely free. As a free user, you get 5 TB of storage, with files stored for up to 30 days if not downloaded. Upload speed is unlimited, but no download volume is included in the free plan. This makes it ideal for occasional uploads and sharing.
How do I upload files?
Uploading files to ddownload.com is simple. Just click on “Upload File” either on the homepage or in your user dashboard. Then choose the file from your device and start the upload by clicking “Upload”. You can also select multiple files at once for simultaneous upload, making sharing quick and easy.
Which file formats are supported by ddownload.com?
ddownload.com supports all common file formats, including images, videos, music, documents, and archives. You can upload exactly the files you need. Please note that some formats – such as images – are not eligible for reward. Also, make sure your uploads do not violate copyright laws to ensure fair and safe use of the platform for everyone.
Can I download files for free on ddownload.com?
Yes, free downloads are generally possible on ddownload.com. However, the download speed is technically limited to about 50–70 kb/s. Also, the file owner must have explicitly enabled free access for the file. This ensures fair and controlled usage for both uploaders and downloaders.
How can I delete my uploaded files?
To delete a file, simply log in to your user dashboard. There, select the file you want to delete and click “Delete”. This will permanently remove the file, making it no longer available for download. Managing your files is always convenient and straightforward.
How can I organize my uploaded files on ddownload.com?
To keep track of your uploaded files, ddownload.com offers practical organization features. You can create custom folders to neatly structure your files. You can also assign tags to make searching for content easier and faster. You can access your files via your web browser or connect using FTP if you prefer external tools.
Can I edit my uploaded files directly on ddownload.com?
Currently, ddownload.com does not offer direct editing for already uploaded files. If you need to make changes, simply edit the file on your device and upload the updated version. This ensures full control over your content and its current status.
How long are my uploaded files stored on ddownload.com?
The retention period for your files depends on your account type. As a free user, your uploads remain for up to 30 days if not downloaded, with a total storage limit of 5 TB. Premium users benefit from extended retention – files stay for up to 60 days without being downloaded, with a significantly larger storage limit of 100 TB. This gives you plenty of space and time to manage your content securely.
How can I delete my uploaded files?
To remove an uploaded file, simply log into your user account. Then, select the file and click the “Delete” function. The file will be permanently deleted and no longer available for download. This way, you always retain full control over your files.
Can I organize my files into folders on ddownload.com?
Yes, ddownload.com allows you to organize your uploaded files into folders, giving you better structure and easier management of your content. You can easily find the option to create and manage folders in your account menu. This helps you stay organized at all times.
Errors & Troubleshooting
Why are download speeds sometimes slower, especially for Telekom customers?
Reduced download speeds can occasionally occur and are usually caused by temporary server load or network issues. Especially with certain Telekom connections, limitations may arise if routing is handled through foreign servers. These factors are unfortunately outside the direct control of ddownload.com. However, the team constantly works to improve connectivity and provide the most stable and fastest service possible for all users.
Customer Support & Contact
How can I contact the support team of ddownload.com?
If you have any questions or concerns, you can easily reach support via the contact form on the website or send an email directly to the support team. Your request will always be handled courteously and as quickly as possible.
How long does it usually take to receive a response from support?
Response times may vary slightly depending on the number of current inquiries and the urgency of your issue. Generally, you can expect to receive a personal reply within 24 to 48 hours. The team strives to process your request quickly and reliably.
How can I file a complaint with ddownload.com?
If you wish to file a complaint, you can always contact support directly or use the contact form on the website. To ensure a quick and accurate response, it’s best to provide clear information and a brief description of the problem. The support team takes your concern seriously and will do its best to find a suitable solution.
API & Developer Access
What is the API and what can I use it for?
The ddownload.com API is a technical interface that lets you automate access to many platform features. For example, you can upload files, manage download links, or retrieve account information – all from your own applications or scripts. It’s especially helpful for users who regularly handle many files and want to automate their workflow efficiently.
How much does the ddownload.com API cost?
API usage is free of charge for all registered users. The only requirement is an existing user account on ddownload.com. Some advanced features or higher usage limits may be tied to a premium account. This allows you to tailor API use to your needs – flexibly, efficiently, and without extra cost in the basic tier.
Who is the ddownload.com API designed for?
The ddownload.com API is primarily intended for tech-savvy users who regularly work with files and want to automate or integrate their processes into their own applications. It’s especially useful for developers, webmasters, and businesses looking for an efficient and flexible way to handle uploads, downloads, and file management – all without manual steps.
Other Topics & Miscellaneous
How can I cancel my premium account at ddownload.com?
No cancellation is required because the premium account is a prepaid model. After the subscription period ends, your premium status will automatically expire and your account will revert to a free user account. There is no automatic renewal. Please make sure to renew your account on time if you wish to keep your files permanently – since free accounts may lead to automatic deletion of inactive files after a certain period.
Can I automatically sync my files with ddownload.com?
Currently, ddownload.com does not support automatic synchronization. This means you need to manually upload and download your data when needed. The platform focuses on simple and stable file management to ensure full control over your content at all times.
Can I use ddownload.com on my smartphone or tablet?
Yes, ddownload.com is fully usable on the go. You can either access the mobile-optimized website through your device’s browser or use the ddownload app, available for both Android and iOS. This gives you full access to your files – anytime, anywhere.
What happens if my uploaded files violate copyright laws?
If uploaded content violates applicable copyright laws or if a complaint is received, the files will be promptly reviewed and removed if necessary according to legal requirements. ddownload.com is committed to complying with legal standards and asks all users to only upload content they have rights to. This ensures a fair and secure platform for everyone.